Sell Your Laptop to IT Repair Hub: Our Buyback Process, Step by Step

Selling your laptop should feel like a normal, professional transaction — not a gamble. That is why our buyback process is built as a clear sequence of steps, where you always know what happens next and you always stay in control.

Here is the whole process, exactly as it works when you sell your laptop, desktop PC, gaming PC or workstation to IT Repair Hub in 2027. No fine print, no surprises.

Step 1: Send Us Your Device Details

Everything starts with a message. Call or WhatsApp us at +92 325 7587219 and tell us what you are selling: the brand and model, processor, RAM, storage, screen size and the condition — including any faults, honestly described.

Then send us clear photos and a short video of the device: all sides, the screen powered on, the keyboard, and any scratches or damage. Good photos and an honest description are the foundation of everything that follows — they are what your estimate is built on, and they protect you if anything is ever questioned later.

We accept all brands — HP, Dell, Lenovo, Apple, ASUS, Acer, MSI, Razer and more — in all conditions, from brand new to needing repair. It does not matter whether you are in Lahore, Karachi, Islamabad, Multan, Peshawar or anywhere else in Pakistan.

Step 2: Get a Free Estimate Within 24–48 Hours

Within 24–48 hours of receiving your details, photos and video, we reply with an estimated price. This estimate is free, and it comes with zero obligation.

The estimate is our honest read of what your device is worth based on what we can see: the model and specs, the visible condition, and current market value. It is not a trick to get your laptop in the door — it is a real number you can say yes or no to.

Want to understand exactly how that number is calculated? We explain the whole thing in our article on how we value your laptop — every factor, nothing hidden.

Step 3: Accept the Estimate — or Walk Away

If you like the estimate, just say yes and we move to collection. If you do not like it, you say no — and that is the end of it. No pressure calls, no "final offer" games, no guilt.

We would rather you walk away happy than sell to us reluctantly. A buyback only works when the seller feels the price is fair, and we mean that.

Step 4: Ship It (We Pay Delivery) or Drop It Off

Once you accept, there are two ways your device reaches us:

• Courier — on us. We arrange the courier and we pay the delivery charges. Pack the laptop well: wrap it in bubble wrap or soft cloth, use a snug box with padding on all sides, and include the charger. Take a photo of the packed box before it leaves — a thirty-second habit that protects you.
• Drop off in person. Bring it to our shop at G24 IT Tower, Gulberg III, Lahore (Mon–Sat, 11:00–20:00), or use our pickup service. Handing it over face to face is the fastest route of all.

Either way, message us the tracking number or your expected arrival time so we can watch for it.

Step 5: We Inspect It on Working Days

When your device arrives, our own technicians inspect it properly — power-on tests, screen, keyboard, ports, battery health, storage, and internal checks. Inspections happen on working days (Mon–Sat), so a device arriving on a weekend gets its turn first thing in the working week.

This is a professional diagnostic, not a stranger's guess. We check exactly what your estimate was based on, and we verify that the device matches what was described. Most of the time, it does — and the process moves straight to the final price.

Our team does this work every day across our full range of laptop repairing services, so the people inspecting your device are the same technicians who repair laptops for a living. They know what they are looking at.

Step 6: You Get the Final Price

After inspection, we send you the final price. Here is our commitment, plainly stated:

• If the condition matches what you disclosed, you are paid exactly as estimated. What we quote is what you receive.
• If you disclosed a fault upfront, there is no problem at all — it was already factored into your estimate, with a fair adjustment.
• If we find a small fault you did not mention but that is fixable, the repair cost is deducted from the payment — and we tell you exactly what was found and why.
• If we find a major hidden fault — for example a dead motherboard or one needing motherboard-level repair — we cannot buy the device, and it is returned to you. We neither buy nor sell motherboard-dead devices, as a matter of policy.

The estimate may adjust slightly after physical inspection — but only when the actual condition differs from what was disclosed, and we keep it as close to the estimate as honestly possible. There are no surprise deductions beyond that.

Step 7: Payment Within 24–48 Hours

Once the final price is confirmed, you get paid within 24–48 hours — by bank transfer, cash, or a digital wallet like Easypaisa or JazzCash, whichever suits you. A real, traceable payment — never a screenshot.

That is the whole process: message us, get your estimate, ship or drop off, inspection, final price, payment. From first message to money in your account, most sales complete within a few working days.

What If Something Does Not Match? Total Transparency

We want to be upfront about the edge cases, because this is where trust is won or lost:

• Honest disclosure is always safe. Tell us about every fault upfront and it simply becomes part of a fair price. Disclosed faults are never a problem.
• Small undisclosed faults that are fixable mean a repair-cost deduction — explained to you, item by item.
• Deliberate misrepresentation is the one hard line. If someone lies about the device or sends a completely different machine, it is returned — and both-way delivery charges become the customer's responsibility. This policy exists to protect honest sellers: it keeps the process fair for everyone.

In practice, the overwhelming majority of sales go through exactly as estimated, because most sellers describe their devices honestly.

Why Sellers Across Pakistan Trust This Process

A few things make sellers comfortable dealing with us, and they are worth stating outright:

• We are a real, visitable business — IT Repair Hub, G24 IT Tower, Gulberg III, Lahore — with a repair shop you can walk into. Explore our products and our used laptops marketplace to see where bought devices go next.
• 500+ devices purchased and a 4.8 average rating from sellers who came before you.
• Better-than-market purchase rates, because our model is built on thin margins: we check and refresh the devices we buy and resell them at very low profit, so students and people who cannot afford expensive devices can get quality machines at reasonable prices.
• Your data stays confidential and protected on every device we receive.

Start Your Sale Today

Ready? The first step takes five minutes: message us your device details, photos and a short video, and get your free estimate within 24–48 hours. No obligation, no pressure.

IT Repair Hub, G24 IT Tower, Gulberg III, Lahore — Call/WhatsApp +92 325 7587219, itrepairhub.pk@gmail.com. Open Mon–Sat, 11:00–20:00. Begin at our buyback page when you are ready.