IT Repair Hub LLC is committed to provide a professional and pleasant service experience to all its customers and we have a very transparent and customer friendly policy on refunds and cancellation of any services order. The Annual Subscription Support Plans require a twelve month commitment and are only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows:
To initiate any refund you can inform your case to refunds and cancellation department on toll free number (888)-503-6680 (10 AM EST to 6 PM EST) or write to BILLING@ITREPAIRHUB.COM
The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.
In case of refund of non USA customers, if the refunded amount is less than the original amount then IT Repair Hub LLC is not liable to refund that difference amount as this difference is due to the currency fluctuation.
Customers are advised to read the following carefully before claiming a refund.
Onsite Support Plans / Consumer Bills
All Onsite support service can be cancelled and complete refund claimed if a formal cancellation is done at least eight hours before engineers planned visit. In case the engineers visit is delayed beyond 2 hours of committed time without information and your consent then the same can be cancelled anytime without any payments.
Please note if the engineer has visited and system can not be repaired due to your unavailability then a minimum $ 79.99 will be charged and any additional amount paid you will be refunded.
Onsite Services orders are Services Only Contracts and do not include any parts replacement if any parts are found to be defective. No refunds can be claimed if any change requests are made in less than 8 hours of technicians planned visit or during or after technicians visit.
No refunds can be claimed once a software or hardware order is placed by the company for the customer.
However, if you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on the toll-free number at no additional cost to you.
Customers can avail a full refund of services amount excluding any amount paid for software ( if license is installed and activated ) or any hardware, if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date.
However in case the primary issue is resolved, and immediately customer wants to cancel remaining period of subscription then amount deducted would be $ 99.99 (rest amount refunded back) and for Subscription based services cancellation after 7 days of first problem resolution the amount deductible would be: $ 99.99 + $ 19.99 x Number of months from subscription date.
PLEASE NOTE REFUNDS AND CANCELLATION DEPARTMENT CAN BE CONTACTED ON TOLL FREE (888)-503-6680 BETWEEN 10 AM EST and 6 PM EST. MONDAY TO FRIDAY
or email to BILLING@ITREPAIRHUB.COM
or write to
IT Repair Hub LLC
56 Reider Road,
Edison, NJ 08817